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Customer journey models to master your omnichannel strategy

Smart Insights Customer journey models to master your omnichannel strategy

McKinsey's consumer decision journey model helps you identify the moment of purchase, while the RACE Framework helps you build a strategy to get there. Use these customer journey models to win more customers Based on empirical research, in 2009, McKinsey …..

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Posted by:Smart Insights
Posted on:  7/22/2021

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